Job Role: Technical Support Engineer
Location: Khopat, Thane, Maharashtra, 400601
Reporting To: General Manager
About Us:
Founded
in 2009, Vision Mechatronics is an innovative Indian enterprise
specializing in robotics, renewable energy, and lithium-ion energy
storage solutions. Our groundbreaking products, including the "World's
Smartest Lithium Battery," are revolutionizing energy systems across
residential, industrial, commercial, and electric vehicle markets.
We
are seeking a customer-centric skilled to deliver top-tier
service, manage inquiries, and enhance overall customer experience.
Key Responsibilities:
- - Customer Engagement: Serve as the main point of contact for customers, ensuring outstanding service delivery.
- - Inquiry and Issue Management: Address customer inquiries, handle complaints, and escalate issues when necessary.
- - Product Expertise: Keep abreast of our products, services, and industry trends to provide accurate information.
- - Customer Experience Enhancement: Suggest and implement improvements to enhance customer satisfaction.
- - Technical Assistance: Support customers with product setup, troubleshooting, order processing, and returns.
- - Data Management: Maintain precise and up-to-date customer information in our database.
- - Post-Sale Follow-Up: Reach out to customers after purchases to gauge satisfaction and gather feedback.
- - Reporting: Create reports on customer satisfaction levels and ongoing improvement initiatives.
- - Training & Development: Assist in training new customer service team members if required.
- - Team Collaboration: Actively participate in team meetings and contribute to continuous improvement efforts.
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills:
Excellent communication, problem-solving, and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
- Industry Experience: Industry-related customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
What We Offer:
- - Comprehensive training programs and mentorship from experienced professionals
- - Opportunities for career advancement and skill enhancement
- - A collaborative, innovative work environment
- - Exposure to advanced technologies and industry standards
If
you're eager to start your career in electrical and electronics
engineering and grow with a forward-thinking organization, we want to
hear from you!
To apply, send your resume to
[email protected] or visit our careers page for more information.
Join Vision Mechatronics and be part of shaping the future of automation and electronics!
Job Types: Full-time, Permanent
Benefits:
- Health insurance
Shift:
- Day shift
Work Location: In person
Requirements
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills: Excellent communication, problem-solving, and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
- Industry Experience: Industry-related customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
Benefits
Benefits:
- Health insurance
- Performance Bonus
- Telephone Reimbursement
📌 Technical Support Engineer - Fresher (Thane)
🏢 Important Business
📍 Thane