The candidate should be responsible for managing customer accounts, key account management generating new business opportunities, and ensuring customer satisfaction through effective execution and communication.
Key Responsibilities:
- RFQ Management:
- Generate RFQs and coordinate feasibility, pricing, and quotation processes.
- Track RFQ statuses and drive closure with internal teams.
- Order Execution:
- Oversee smooth execution of current orders, coordinating across departments.
- Ensure timely delivery, adherence to quality standards, and customer satisfaction.
- Customer Interaction:
- Regularly visit clients to discuss ongoing projects, new opportunities, and resolve open issues.
- Act as a bridge between customer requirements and internal teams.
- Issue Resolution & Quality Assurance:
- Highlight and follow up on customer concerns regarding quality or delivery.
- Coordinate corrective actions with internal teams to maintain 100% delivery & quality compliance.
- Commercial Handling:
- Manage debit notes, supplementary invoices, and price changes to ensure timely payments.
- Key Account Management:
- Act as the single point of contact for key customer accounts.
- Drive Customer Satisfaction Index (CSI) and build long-term relationships.
- Sales Strategy & Planning:
- Analyze marketing trends and align strategies accordingly.
- Prepare monthly sales plans and annual business reports to meet targets.
- Internal Coordination:
- Conduct review meetings with cross-functional teams (CFTs) to meet cost targets and production schedules.
- Change Management:
- Handle engineering change requests (CR) from customers and ensure smooth implementation.
Role & responsibilities
Must-Have Skills:
- Sales & Business Development
- Key Account Management
- Sales Management
- New Business Acquisition
- Marketing Strategy & Customer Relationship
📌 Sales and Marketing Engineer (India)
🏢 Desirous Global Consulting
📍 India
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