Nagpur, Maharashtra
Job Summary
esponsible for managing and maintaining the ServiceNow CMDB, ensuring configuration item (CI) data accuracy, completeness, and compliance. The role supports ITSM, Asset Management, Change Management, Incident Management, and audit requirements through effective CMDB governance and configuration management practices.
Key Responsibilities
Maintain and govern the ServiceNow CMDB setting.Define and enforce CMDB policies, standards, and operating procedures.Establish CMDB governance controls and conduct periodic audits.Ensure compliance with SACM (Service Asset & Configuration Management) processes. [Project_Ne...CTC Signed | PDF]
Skill Requirements
Technical Skills.

ServiceNow CMDBServiceNow DiscoveryService MappingCSDM FrameworkITSM Processes (Incident, Problem,



Change)Asset ManagementSCCM / Intune / Cloud Discovery IntegrationsSQL, Excel, Power BI Reporting

Process Knowledge
ITIL Foundation
SACM Process
Change Management
Asset Management
Audit & Compliance Controls
Other Requirements
Preferred Certifications
ITIL Foundation V4
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – Discovery (preferred)
ServiceNow CIS – Service Mapping (preferred)
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📌 Lead Administrator (Support &Operations) (India)
🏢 HCLTech
📍 India