# Branch Manager – CM Interior Solutions

## Job Roles & Responsibilities

The Branch Manager is responsible for the **complete management, performance, profitability and growth of CM Interior Solutions branch operations**. The role requires end-to-end ownership from sales enquiry and quotation through procurement, delivery, installation, collection and after-sales service.

### 1. Branch Operations & Administration

* Manage complete day-to-day branch operations and ensure smooth functioning of all activities.

* Plan, assign and review daily responsibilities of the showroom, sales and support teams.

* Ensure branch discipline, attendance, reporting and operational standards.

* Identify operational issues, delays and bottlenecks and take immediate corrective action.

* Ensure proper coordination between Sales, Design, Purchase, Accounts, Delivery and Installation teams.

### 2. AFC Coordination & Relationship Management

* Act as the primary point of contact between CM Interior Solutions and AFC.

* Manage all AFC communications, product enquiries, quotations, order coordination and commercial discussions.

* Maintain a qualified and strong business relationship with the AFC management and support teams.

* Follow up on pending quotations, product information, technical clarifications and order updates.

* Escalate critical issues and ensure timely closure.

### 3. Quotations, Pricing & Negotiations

* Review all quotations before submission to clients.

* Manage pricing, revisions, value engineering and commercial negotiations.

* Negotiate special pricing, project discounts and commercial terms with AFC.

* Ensure transportation, installation, taxes and other project-related costs are properly considered.

* Maintain the required gross profit and contribution margin on every order.

* Avoid unauthorized discounts and margin leakage.

* Maintain proper records of quotation revisions and final negotiated values.

### 4. Product Selection & Furniture Solutions

* Understand client requirements and recommend suitable office furniture solutions.

* Coordinate product selection, models, finishes, colours and specifications.

* Support the team in workstation, cabin, conference, seating and storage furniture selection.

* Coordinate custom furniture requirements with AFC and other approved vendors.

* Ensure proposed products meet client requirements, budget and project specifications.

* Verify final product schedules and quantities before order placement.

### 5. Sales, Leads & Business Development

* Monitor all incoming enquiries and sales leads.

* Ensure every lead is assigned, attended and followed up on time.

* Review daily lead status, quotations, negotiations and expected closures.

* Drive the sales team to achieve monthly and annual sales targets.

* Personally handle key clients,



high-value enquiries and critical negotiations.

* Develop relationships with architects, interior designers, project managers, procurement teams and corporate clients.

* Identify new business opportunities and support branch growth.

### 6. Profitability & Commercial Control

* Take responsibility for branch sales, gross profit and overall profitability.

* Review the profitability of every major quotation and confirmed order.

* Monitor purchase cost, selling price, discounts, transportation and installation costs.

* Identify margin deviations and take corrective action before order confirmation.

* Review branch overheads and control unnecessary operational expenses.

* Submit monthly profitability and performance analysis to management.

### 7. Purchase Orders & Procurement

* Review confirmed orders and ensure accurate purchase order preparation.

* Coordinate procurement with AFC and other approved suppliers.

* Verify product models, specifications, quantities, prices and delivery terms before PO release.

* Monitor advance payments and commercial requirements for procurement.

* Ensure there are no incorrect, duplicate or unauthorized purchases.

* Maintain proper procurement tracking for every confirmed order.

### 8. Stock, Production & Order Tracking

* Monitor available stock, incoming materials and committed stock.

* Track AFC production status and supplier order progress.

* Maintain an updated order tracker covering procurement, production, dispatch and delivery.

* Follow up proactively to avoid project and delivery delays.

* Inform clients and internal teams immediately of any expected delays or changes.

* Conduct periodic stock reviews and identify slow-moving or damaged products.

### 9. Dispatch, Delivery & Installation

* Plan and coordinate product dispatch and delivery schedules.

* Ensure site readiness is confirmed before material delivery.

* Coordinate installation teams and project/site representatives.

* Monitor installation quality, completion timelines and pending works.

* Ensure delivery challans, installation records and completion confirmations are properly maintained.

* Close all installation-related issues within the agreed timeline.

### 10. Client & Project Coordination

* Coordinate directly with clients, architects, designers, consultants and project teams.

* Attend important client meetings and project discussions.

* Ensure clear communication regarding product specifications,



delivery timelines and commercial terms.

* Manage client expectations professionally.

* Resolve escalations, complaints and coordination issues without unnecessary management intervention.

* Maintain strong long-term client relationships.

### 11. Showroom & Team Management

* Take complete responsibility for showroom presentation and daily functioning.

* Ensure products, samples, catalogues and displays are properly maintained.

* Lead and monitor the performance of showroom designers, sales executives and branch support staff.

* Set individual sales and activity targets.

* Conduct regular performance reviews and provide necessary guidance.

* Ensure the team has proper product knowledge and sales presentation skills.

* Identify training and manpower requirements.

### 12. Accounts, Collections & Payment Coordination

* Coordinate with Accounts regarding client invoices, collections and outstanding payments.

* Monitor receivables and ensure timely payment follow-ups.

* Review payment terms before confirming orders.

* Ensure procurement and vendor payment requirements are communicated to Accounts in advance.

* Monitor supplier payables related to branch operations.

* Provide accurate collection forecasts and payment requirements.

* Take active responsibility for reducing overdue receivables.

### 13. Damages, Shortages & After-Sales Service

* Handle product damages, shortages and incorrect supplies.

* Coordinate replacements and rectification with AFC and suppliers.

* Manage warranty claims and after-sales service requests.

* Maintain proper records of complaints, claims and resolutions.

* Ensure client complaints are acknowledged and resolved within defined timelines.

* Conduct root-cause reviews for repeated issues.

### 14. Reporting & Management Review

* Submit daily branch activity and sales updates.

* Provide weekly reports covering leads, quotations, sales, procurement, deliveries, collections and pending issues.

* Prepare monthly branch performance reviews.

* Report sales target vs achievement, gross profit, collections and outstanding receivables.

* Highlight critical risks, delays and management decisions required.

* Maintain accurate and transparent branch data for management review.

## Core Responsibility

Complete ownership of CM Interior Solutions branch performance—from enquiry, product selection and quotation to negotiation, procurement, delivery, installation, collection, after-sales service and profitability.

The Branch Manager is ultimately accountable for branch sales, operational efficiency, team performance, client satisfaction, financial discipline, profitability and sustainable business growth.

Qualification: Post Graduation in any discipline

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Branch Manager (India)
🏢 CM Interior Solutions
📍 India