Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Customer Data Management (CDM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of software applications, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:

- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.

Professional & Technical Skills:

- 3-6 years of experience with Oracle Sales Cloud Customer data management or any equivalent data migration with Min 2-3 E2E implementation
- Should have valuable understanding of Customer data model, data entity relationships, SQL
- Source systems setup
- Data Imports
- Setup Profile Options
- Duplicate Identification Setup, EDQ match configurations
- Define Survivorship Rules, Source System Confidence Rules
- High volume Batch Deduplication
- Groovy Scripting
- Data Export
- Reports
- Security, App Composer , Page Composer

Additional Information:

- The candidate should have minimum 5 years of experience in Oracle Sales Cloud Customer Data Management (CDM).
- This position is based in Mumbai.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India