We are looking for a proactive and customer-focused Post Sales Executive to manage customer relationships after the sale, ensure smooth handover of properties, coordinate with internal departments, and provide excellent customer support throughout the customer journey.
Experience
1 – 3 Years
Key Responsibilities
- Act as the primary point of contact for customers after booking.
- Handle customer queries, requests, and service-related concerns.
- Coordinate with Sales, CRM, Accounts, Legal, and Project teams for timely resolution of customer issues.
- Assist customers with documentation, agreement processes, and payment follow-ups.
- Provide regular updates to customers regarding project progress and possession timelines.
- Maintain accurate customer records and MIS reports.
- Ensure a smooth customer experience from booking to possession.
- Collect customer feedback and work towards improving customer satisfaction.
- Support customer engagement and retention activities.
Qualifications
- Graduate in any discipline.
- Experience in Real Estate, Construction, Banking, Insurance, or Customer Service will be preferred.
Skills
- Good communication and interpersonal skills.
- Strong customer handling and problem-solving abilities.
- Knowledge of CRM processes and customer service practices.
- Proficiency in MS Excel, Word, and email communication.
- Ability to coordinate with multiple departments.
What We Offer
- Market-competitive salary and growth opportunities.
- Professional and supportive work environment.
- Opportunity to build a career in the Real Estate and Construction industry.
Interested? Apply Now
📌 Post Sales Executive (India)
🏢 Rohan
📍 India
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