- Monitor and evaluate inbound/outbound Tech sales and support calls
- Monitor and evaluate inbound/outbound Travel sales calls
- Audit calls for quality parameters, compliance, and soft skills
- Provide actionable feedback and coaching to agents
- Identify process gaps and improvement opportunities
- Ensure adherence to US client expectations and communication standards
- Prepare quality reports, scorecards, and performance analysis
- Work closely with training & operations teams for continuous improvement
Key Skills
- Call Monitoring & Auditing
- Quality Frameworks & Scorecards
- Communication & Coaching
- Customer Experience (CX) Improvement
- Data Analysis & Reporting
- Knowledge of US Accent & Process Standards
- Tools: Excel, CRM tools, QA tools (if any)
Pay: ₹40,000.00 - ₹50,000.00 per month
Advantages:
- Food provided
Work Location: In person
📌 Call Quality Analyst (US Travel Process) (India)
🏢 Assistara Global Services
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.