Location: Nagpur, Maharashtra
Job Type: Full-Time
Experience: 2+ Years
Salary: ₹3,00,000 per annum (Fixed)
Job Summary
We are looking for a Customer Support Executive with 2+ years of experience to handle customer queries, manage support tickets, and ensure timely issue resolution. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to work in a quick-paced environment.
Key Responsibilities
- Handle customer queries via calls, emails, chat, and tickets.
- Manage and track tickets using Zoho Desk or similar tools.
- Resolve customer issues within defined TAT and escalate when required.
- Coordinate with internal teams for timely resolutions.
- Maintain accurate customer records and follow support SOPs.
- Deliver a high-quality customer experience.
Requirements
- Graduate in any discipline.
- 2+ years of experience in Customer Support/Customer Service.
- Excellent communication skills in English and Hindi (regional language is a plus).
- Experience with Zoho Desk or similar ticketing software.
- Strong problem-solving and multitasking abilities.
KPIs: Ticket Resolution, First Response Time (FRT), CSAT, Ticket Closure Rate, and Quality of Customer Communication.
Pay: ₹11,000.00 - ₹23,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Support Executive (CSE) (India)
🏢 Hoora Technologies
📍 India
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