Key Responsibilities

Business Development

- Achieve monthly, quarterly, and annual Home Loan disbursement targets.
- Drive sourcing through DSA, Connector, Builder, and Direct channels.
- Develop and maintain relationships with key business partners and customers.
- Increase market penetration and branch profitability.

Team Management

- Recruit, train, and motivate Sales Managers, Relationship Managers, and support staff.
- Monitor team productivity and ensure target achievement.
- Conduct regular performance reviews and coaching sessions.

Channel Management

- Build and strengthen DSA, Builder, and Connector networks.
- Ensure healthy sourcing mix and quality business generation.
- Organize partner engagement and relationship-building activities.

Operations & Compliance

- Ensure adherence to company policies, credit guidelines,



and regulatory requirements.
- Monitor login-to-disbursement TAT.
- Maintain portfolio quality and minimize delinquency.
- Ensure accurate documentation and process compliance.

Customer Service

- Deliver superior customer experience throughout the loan lifecycle.
- Resolve customer escalations promptly.
- Maintain high customer satisfaction and retention levels.

Portfolio Management

- Monitor portfolio health and collection efficiency.
- Coordinate with credit, operations, legal, and technical teams for smooth processing.
- Ensure business growth while maintaining asset quality.

📌 Branch Manager (Delhi)
🏢 Ghrig People Solutions
📍 Delhi