05 Aug
|
Nameless
|
Gurugram
This role is for one of the Weekday's clients
Min Experience: 1 years
Location: Gurugram, NCR
JobType: full-time
We are looking for a confident and knowledgeable Skin Clinic Counsellor to join our growing dermatology and aesthetic clinic in Gurgaon. The ideal candidate will play a critical role in guiding patients through their treatment journey by understanding their concerns, recommending appropriate skin, hair, and laser solutions, and ensuring a high level of patient satisfaction. This role requires a strong understanding of dermatological treatments combined with excellent counselling and interpersonal skills.
Key Responsibilities
- Conduct one-on-one counselling sessions with patients to understand their skin, hair, and aesthetic concerns.
- Educate patients about various dermatological, cosmetic, skin, hair, and laser treatments offered by the clinic.
- Recommend suitable treatment plans in coordination with dermatologists and medical staff.
- Explain treatment procedures, expected results, timelines, risks, and post-treatment care clearly and empathetically.
- Convert consultations into treatment plans by building trust and addressing patient queries and objections.
- Maintain accurate patient records, consultation notes, and follow-up schedules.
- Coordinate with doctors, therapists, and front-desk teams to ensure a seamless patient experience.
- Follow up with patients regarding ongoing treatments, progress, and future procedures.
- Ensure compliance with clinic protocols, hygiene standards, and ethical counselling practices.
- Contribute to clinic revenue by achieving consultation-to-conversion targets without compromising patient care.
Required Skills & Competencies
- Strong counselling and communication skills with a patient-first approach.
- Sound knowledge of skin, hair, and laser treatments, including cosmetic dermatology procedures.
- Ability to explain medical and aesthetic procedures in simple, reassuring terms.
- Experience as a Skin Counsellor / Derma Counsellor in a skin or dermatology clinic.
- Sales orientation with ethical counselling practices.
- Positive interpersonal skills and the ability to build long-term patient relationships.
- Basic computer skills for managing patient data and clinic systems.
- Well-groomed, professional appearance and a positive attitude.
Qualifications & Experience
- Minimum 1–3 years of experience as a Skin Counsellor or Derma Counsellor in a dermatology, aesthetic, or skin clinic.
- Prior experience handling skin, hair, and laser consultations is mandatory.
- Certification or training in aesthetic counselling or dermatology will be an added advantage.
📌 Skin Clinic Counsellor (Gurugram)
🏢 Nameless
📍 Gurugram