IT Full-Time Job ID: DGC00614

Chennai, Tamil Nadu 1-3 Yrs ₹1.5 - ₹04 Yearly

Job description

- Onboard new customers and the end-users to first value after-sales

- Become a product expert and guide the customers with their implementation

- Listen and Respond to customers needs and concerns through chat/email/calls

- Proactive/Reactive support

- Escalate product issues and concerns and provide answers or solutions as needed

- Document and update customer records based on interactions

- Grow user adoption

- Grow customer lifetime value

- Go the extra mile to engage customers

- Monitor and prioritize accounts and proactively engage with customers at risk

- Follow up and complete the contract renewals

- Upsell to the existing customer

- Flexible to work across shifts

Required Skills:

- Problem-Solving

- Aptitude to acquire deeper Product Knowledge

- Excellent communication skills

- Data Model

- Multi-tasking when required and prioritize

- Database basics

- Entity Relationship

- Excel formulas

- Identify the opportunities within assigned accounts

Positive to have :

- Basic Scripting

- APIs

- Experience in SaaS is an added advantage

📌 Technical Solution Specialist (India)
🏢 Desirous Global Consulting
📍 India