Additional Information
Job Number26095086
Job CategoryHousekeeping & Laundry
Location154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 2 years experience in the housekeeping or related skilled area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

- Inspects guestrooms on a daily basis.

- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

- Inventories stock to verify adequate supplies.

- Supports and supervises an effective inspection program for all guestrooms and public space.

- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

- Verifies all employees have proper supplies, equipment and uniforms.

- Communicates areas that need attention to staff and follows up to verify understanding.

- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.





- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

- Schedules employees to business demands and for tracks employee time and attendance.

- Verifies employees understand expectations and parameters.

- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

- Observes service behaviors of employees and provides feedback to individuals.

- Verifies employee recognition is taking place on all shifts.

- Participates in an on-going employee recognition program.

- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

- Participates in employee progressive discipline procedures.

- Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

- Sets a positive example for guest relations.





- Understands the brand's service culture.

- Participates in the development and implementation of corrective action plans to improve guest satisfaction.

- Empowers employees to provide excellent customer service.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Responds to and handles guest problems and complaints.

- Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

웨스틴은 고객이 여행 중 가장 필요할 때 자기 관리를 회복하고 웰빙을 향상시켜 최고의 상태를 유지할 수 있도록 최선을 다하고 있습니다. 웨스틴이 호스피탈리티 분야에서 탁월한 웰니스 브랜드가 되겠다는 사명을 달성하기 위해서는 브랜드만의 고유한 프로그램에 활기를 불어넣을 수 있는 열정적이고 적극적인 인재가 필요합니다. 웨스틴은 직원들이 호텔 안팎에서 자신의 웰빙을 소중히 여기기를 하기를 바랍니다. 만약 여러분이 열정적이고 활동적이며 웰빙을 유지하는 줄 아는 자부심과 낙관적인 마인드 그리고 모험심을 갖췄다면 웨스틴의 이상적인 후보자입니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 웨스틴의 문을 두드리세요.

📌 Mgr-Housekeeping (India)
🏢 Marriott International
📍 India