- 5 to 7 Years
- Full Time
- Mumbai
- As per industry standard

- Reporting HR Contact Details
- [email protected]

- Opening - 1 Positions

Job Description

- Develop and execute the comprehensive Online Reputation Management strategy for the brand .
- Lead the response protocol for all online feedback, handling escalated issues and defining the brand's tone of voice .
- Act as the primary liaison with PR, Legal, and Senior Management for crisis management and strategic messaging .
- Analyze ORM data to deliver high-level reports with strategic, actionable insights to leadership .
- Design and implement proactive campaigns to build a positive brand image and mitigate potential risks .
- Manage ORM tools, budgets, and mentor a team of specialists .

Key Responsibility Areas

- Measurable improvement in overall brand sentiment and online ratings .
- Effective and swift resolution of brand reputation crises with minimal negative impact .
- Strategic value of insights delivered to leadership, influencing business decisions .
- Successful implementation of proactive reputation-building initiatives .
- Leadership and development of the ORM team .

Qualifications

- Diploma/ Degree/ Masters In Related Field

📌 ORM Specialist: Manager (India)
🏢 FashionTV India
📍 India