We are hiring a Merchant Success Associate for a confidential restaurant technology project focused on improving the dine-in experience.
The role involves visiting restaurants, onboarding restaurant owners onto the platform, training restaurant staff, building long-term relationships, and ensuring restaurants successfully adopt the platform.
This is a field-based role requiring regular visits to restaurants within Satya Niketan.
Key Responsibilities
- Visit restaurants across Satya Niketan.
- Meet restaurant owners and managers.
- Demonstrate the platform.
- Explain product benefits.
- Convince restaurants to join.
- Complete merchant onboarding.
- Coordinate restaurant setup.
- Train owners and counter staff.
- Support restaurants after onboarding.
- Build robust relationships with merchants.
- Collect merchant feedback.
- Ensure restaurants actively use the platform.
- Coordinate with the Operations Associate during deployment.
Requirements
- Excellent Hindi communication.
- Basic English communication.
- Confident speaking with business owners.
- Comfortable with field work.
- Basic smartphone knowledge.
- Comfortable using web applications.
- Responsible and disciplined.
- Positive attitude.
- Problem-solving mindset.
Preferred Experience
- Merchant Acquisition
- Field Sales
- Restaurant Sales
- Business Development
- Retail Sales
- Customer Success
Compensation
- Performance-based compensation with milestone incentives.
- Additional daily performance rewards and long-term growth opportunities based on project success.
- Complete compensation structure will be discussed during the interview.
Working Hours
Flexible according to restaurant business hours.
Benefits
- Direct exposure to an early-stage technology project.
- High ownership and responsibility.
- Learn merchant onboarding and startup operations.
- Performance-based career growth.
- Opportunity for long-term association based on project expansion.