Job DescriptionPosition: Travel Desk Executive – Group Travel Operations

Location: India Office (Kochi)
Department: Corporate Services / Administration
Reports To: Group Administration / Management

Position Summary

The Travel Desk Executive will be responsible for managing and coordinating all corporate travel requirements across the Group, ensuring efficient, cost-effective, and seamless travel arrangements for medical crew, management, and employees. The role will serve as the single point of contact for all domestic and international travel bookings, working closely with travel partners while continuously optimizing travel costs, service quality, and traveler experience.

The Travel Desk will support all Group companies and ensure timely execution of travel requirements in line with company policies and operational priorities.

Key Responsibilities

- Coordinate domestic and international flight bookings for medical crew, management, and employees across the Group.
- Manage hotel reservations, airport transfers, visa-related coordination, and other travel requirements.
- Liaise with travel agencies and vendors (such as Satguru, Siyana, and other approved partners) to obtain competitive fares and negotiate the best available options.
- Compare quotations from multiple travel partners to achieve cost optimization while maintaining service quality.
- Ensure timely issuance of flight tickets, hotel confirmations, and travel itineraries.
- Maintain complete travel records, including bookings, cancellations, amendments, refunds, and travel expenses.
- Coordinate urgent and last-minute travel requirements, particularly for operational and medical missions.




- Monitor travel budgets and provide periodic reports on travel expenditure, cost savings, and booking trends.
- Ensure compliance with company travel policies and approval workflows.
- Identify opportunities to establish preferred airline, hotel, and travel partner agreements to improve commercial benefits.
- Provide 24/7 support for emergency travel requirements whenever operationally required.
- Build and maintain strong relationships with airlines, hotels, and travel service providers to ensure priority support.
- Continuously improve travel processes, turnaround times, and traveler experience across the Group.

Preferred Experience

- Minimum 3 years of experience in a travel agency, corporate travel desk, travel management company (TMC), airline reservations, or hospitality industry.
- Experience handling international corporate travel and group bookings.
- Knowledge of airline fare structures, routing, ticketing, hotel contracting, and travel documentation.
- Experience working with Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or equivalent is preferred.
- Experience in medical assistance, healthcare, aviation, or emergency travel operations will be an added advantage.

Qualifications

- Bachelor's degree in Travel & Tourism, Hospitality Management,



Business Administration, or a related discipline.
- Certification in airline reservation systems or GDS is desirable.

Skills & Competencies

- Strong knowledge of domestic and international travel operations.
- Excellent negotiation and vendor management skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and manage urgent travel requirements.
- Excellent communication and interpersonal skills.
- High attention to detail and accuracy.
- Strong analytical skills with a focus on travel cost optimization.
- Proficiency in Microsoft Excel, Google Workspace, and travel booking platforms.

Key Performance Indicators (KPIs)

- Ticket issuance turnaround time.
- Cost savings achieved through fare optimization and vendor negotiations.
- Percentage of bookings completed within agreed timelines.
- Accuracy of bookings and travel documentation.
- Vendor response and service quality.
- Traveller satisfaction.
- Emergency travel response time.
- Monthly travel cost reporting and budget adherence.

Why Join Us?

This role offers the opportunity to establish and manage a centralized Group Travel Desk supporting an international healthcare and aviation organization. The successful candidate will play a key role in optimizing travel operations, improving cost efficiencies, and delivering seamless travel experiences for medical teams and corporate leadership across global destinations.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:

- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Travel Desk Executive – Group Travel Operations (India)
🏢 Bluedot Medical Assistance
📍 India