Job Description: US Mortgage
Handling inbound phone calls, chats, and emails from customers.
- Assisting customers in finding resolutions on customer query/issues/concerns
- Helping customers understand our products, navigate the application process, and move confidently through each step of their experience.
- Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met
- Treat customers in a consistent, courteous, and productive manner according to quality monitoring guidelines
Responsibilities: Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Qualifications: Higher Education Diploma with 1 - 2 years of relevant experience
📌 Senior Executive (India)
🏢 EXL Service
📍 India
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