Job Summary

We are looking for a Customer Care Executive who will act as the first point of contact for customers, handling queries, complaints, service requests, and follow-ups. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve issues efficiently while maintaining service quality standards.

Key Responsibilities-

- Handle inbound & outbound customer calls, emails, WhatsApp, and CRM tickets
- Register customer complaints, service requests, and feedback in the system
- Coordinate with operations, field teams, workshops, or vendors for issue resolution
- Provide accurate information about services, pricing, timelines, and policies
- Ensure TAT (Turnaround Time) compliance and customer satisfaction
- Follow up with customers until resolution and closure
- Maintain detailed records of interactions and transactions
- Escalate critical issues to supervisors as per SOP
- Assist in customer onboarding and service activation
- Maintain professional communication and brand representation

Required Skills & Qualifications-





- Graduate / 12th Pass (Graduates preferred)
- 0–3 years experience in Customer Support / Call Center / Service Desk
- Good command over Telugu ,Hindi & English
- Basic computer knowledge (CRM, MS Excel, email handling)
- Robust problem-solving and interpersonal skills
- Ability to handle pressure and multiple tasks
- Customer-centric attitude with attention to detail

Preferred Experience (Optional)-

- Experience in automobile, EV, RSA, towing, fleet, insurance, or mobility services
- Familiarity with CRM tools, ticketing systems, or call management software.
- Working Hours-6 days working
- (Rotational shifts)

What We Offer

Competitive salary + performance incentives

Growth opportunities in a fast-growing mobility ecosystem

Professional work environment

Skill development and training

To apply share your CV to

[email protected]

Job Types: Full-time, Fresher

Pay: ₹9,365.59 - ₹20,000.00 per month

Work Location: In person

📌 Customer Service Representative & Service Advisor (India)
🏢 MOTOMILE
📍 India