Job Title: Sr Manager - IT

Industry: F&B; / Retail / Restaurant

Budget: 25 to 28 LPA

Process Excellence & Automation

- Define and implement SOPs for IT operations across all outlets.

- Identify opportunities for automation, system integration, and operational efficiency.

- IT Strategy & Business Alignment

- Data & Analytics Ownership

- Support digital transformation initiatives aligned with business growth.

Vendor & Partner Management

Evaluate, onboard, and manage IT vendors, service providers, and system integrators.

Negotiate contracts to ensure cost optimization and service quality.

Project Planning & Delivery

Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines.

Ensure timely delivery of IT initiatives with measurable outcomes.

IT Operations & Infrastructure Management

Manage internal IT operations including network, servers, storage, security, and business continuity.

Ensure high uptime, data security, and compliance with industry standards.

Stakeholder & Customer Management

Act as a bridge between business teams and IT Service providers.

Ensure transparent communication, effective problem resolution, and stakeholder satisfaction.

Leadership & Team Development

Build and mentor a high-performing IT team.

Foster a culture of innovation, accountability,



and customer-centricity.

F&B; Outlet IT Infrastructure

- Manage IT infrastructure across all airport F&B; outlets including POS, Kiosks, handheld devices, printers, and back-office systems.

- Ensure 24x7 uptime of systems supporting billing, order processing, and inventory.

- Standardize IT deployments in line with the Group Company's policies

POS & Application Management

- Oversee implementation and maintenance of POS systems, KOT systems, and integrations with aggregators and payment gateways.

- Ensure compliance with digital payment systems, GST requirements, and audit controls.

- Coordinate with central IT and vendors for upgrades, patches, and enhancements.

- System Migration experience is mandatory.

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Network & Connectivity (Critical Operations)

- Ensure uninterrupted internet connectivity across outlets in coordination with airport IT teams.

- Manage LAN/WAN, secure Wi-Fi access, and firewall configurations as per airport security protocols.

- Ensure redundancy and fallback systems for zero business disruption.

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Requirements

Preferred Background

- Experience in F&B; / QSR chains

- Exposure to multi-location IT operations

- Familiarity with large corporate governance frameworks

- SAP Understanding

📌 Senior Manager - IT (Mumbai)
🏢 Recognized
📍 Mumbai