Senior Associate – College Operations, Student Success
Work Timings: 7:00 AM – 4:00 PM (flexible shift when working out of Andheri)
Working Days: Monday to Friday (1st and 3rd Saturdays working)
Work Mode: 100% On -site
Location: Designated College & IIDE Andheri Campus
About IIDE:
IIDE is Asia’s most trusted digital marketing institute, offering government -recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future -ready in the ever -evolving digital landscape.
About the Role:
As the Senior Associate – College Operations, Student Success at our designated partner colleges and Andheri campus, you will play a pivotal role in overseeing end -to -end academic delivery and operational excellence for undergraduate programs. This role involves managing stakeholder coordination, ensuring academic compliance, enhancing student satisfaction, and driving operational efficiency across batches. In addition to execution, you will provide oversight on batch performance, guide junior associates where applicable, and ensure adherence to institutional standards and processes. You will represent IIDE at partner colleges, collaborate with faculty and institutional stakeholders, and work with cross -functional teams to uphold high standards across program delivery and student experience.
What You’ll Do:
Academic Planning & Stakeholder Coordination:
- Oversee end -to -end academic and operational planning, ensuring timely achievement of milestones from onboarding to graduation.
- Own the complete student lifecycle, focusing on engagement, retention, and satisfaction.
- Drive batch -level CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) to meet and exceed institutional benchmarks.
- Review academic calendars and delivery plans to ensure alignment with institutional and organizational standards.
- Collaborate with faculty -in -charge and academic teams to develop academic calendars, schedule sessions, allocate faculty, and engage external trainers when required.
- Coordinate with internal faculty, visiting trainers, and college SPOCs to ensure seamless academic delivery within approved budgets.
Operational Readiness & Academic Compliance:
- Ensure classrooms, LMS platforms, Zoom sessions, and digital tools are fully operational before each session.
- Supervise adherence to academic processes and intervene in case of deviations or escalations.
- Troubleshoot and escalate academic or technical issues to prevent disruptions.
- Maintain accurate attendance records, academic scores, and assessment data across internal and external evaluations.
- Coordinate examination logistics including paper collection, evaluation follow -ups, result collation, and timely release in alignment with institutional timelines.
- Conduct regular audits of academic records to ensure data integrity and compliance.
Student Support & Experience:
- Serve as the primary point of contact for student queries related to academics, scheduling, and general concerns.
- Provide guidance to associates (if applicable) in managing student communication and escalations.
- Conduct structured onboarding sessions and regular check -ins to ensure a seamless learning journey.
- Monitor attendance, participation, and feedback trends to address concerns proactively.
- Ensure 100% submission rate for CSAT and NPS feedback surveys through proactive communication and follow -ups.
Program Quality, Reporting & Industry Engagement:
- Track and report key performance indicators including attendance, academic outcomes, completion rates, and student satisfaction metrics.
- Present batch -level insights and performance summaries to reporting managers when required.
- Leverage data -driven insights to identify improvement areas and implement actionable enhancements.
- Work with faculty -in -charge to execute industry -aligned events such as masterclasses, super sessions, and workshops.
- Represent IIDE at academic fairs, college events, and institutional forums to strengthen partnerships and brand presence.
- Collaborate with college and industry stakeholders to enhance academic delivery and practical exposure.
Career Preparedness & Placement Support:
- Support internship and placement processes in collaboration with faculty -in -charge and placement partners.