Job Purpose
The Salesforce CoE Lead will establish, govern, and scale our global Salesforce ecosystem.
This role is responsible for driving the strategic roadmap, ensuring architectural integrity,
enforcing global governance standards, and maximizing the return on our CRM investment. You
will lead a cross-functional team of architects, developers, and business analysts to deliver a
unified, world-class CRM experience across all global business units.
Key Responsibilities
Strategic Leadership & Governance
Define and execute the global Salesforce roadmap aligned with enterprise business
goals.
Establish a robust governance framework (Change Management, Release Management,
and Setting Strategy).
Chair the Salesforce Steering Committee to prioritize backlogs and manage stakeholder
expectations across regions.
Collaborate with Salesforce and various stakeholders involved or leveraging the services
Architecture & Innovation
Oversee the technical and functional architecture of Salesforce (Sales, Service,
Marketing Clouds, and integrations).
Ensure scalable, secure, and well-documented customizations, minimizing technical
debt.
Evaluate and introduce emerging Salesforce features, AI capabilities,



and third-party
App Exchange solutions.
Team Delivery & Operations
Lead, mentor, and scale a centralized team of Salesforce administrators, developers,
and analysts.
Manage vendor relationships, system integrator (SI) partners, and Salesforce account
teams.
Define and track Operational KPIs (e.g., system uptime, user adoption rates, feature
delivery velocity).
Key Requirements & Qualifications
Experience: 20+ years in IT/Enterprise Applications, with 5+ years specifically leading
a Salesforce CoE or large-scale global Salesforce implementation.

Experience working in a matrix setting, ideally on the client side.
Technical Skills: Sound understanding of Salesforce: Marketing Cloud, Data Cloud,
Financial Services Cloud and the Platform. Understanding of Salesforce multi-org
strategy, Lightning Web Components, Apex, Mule Soft (or other integration tools), and
CI/CD pipelines (e.g., Copado, Gearset).
Certifications: Salesforce Certifications required
Soft Skills: Exceptional stakeholder management, cross-cultural collaboration, and agile
delivery leadership.

📌 Salesforce Crm Coe Bengaluru
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru