AVP- CX Transformation, Contact Center AI, or Customer Experience Optimization

Noida/Gurugram/Bangalore/Pune/Remote

Fulltime

Hybrid

candidates with a robust blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.

Must-Have Experience
10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization.
Solid experience in analyzing and improving AI/automation performance using data and business metrics.
Proven exposure to:
Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metrics
Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization.




Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions.
Ability to drive continuous optimization cycles post deployment.

Key Focus Areas
AI Agent Performance Management & Optimization
Data Analytics & Insight Generation
Conversation Analytics & Transcript Analysis
Intent Mining & Customer Journey Analysis
KPI Monitoring & Continuous Improvement
Voice AI / Conversational AI Optimization
Contact Center Transformation & Automation – CCAI
Stakeholder Management & Business Alignment
Post-Implementation Performance Governance & Optimization

📌 Assistant Vice President, Ai Powered Customer Experience Transformation Noida (India)
🏢 Bot Tech
📍 India