We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.
Working Days: 6 days (1 rotational week off)
Shift Timings:
-Female Candidates: Between 6:00 AM - 8:00 PM (Any 9 hours)
-Male Candidates: Between 6:00 AM - 12:00 AM (Any 9 hours)
Language Requirement:
-Tamil
-Malayalam
-Telugu
-Kannada
Key Responsibilities
-Engage with customers through voice support and deliver an excellent banking experience.
-Understand customer requirements and recommend suitable banking products and services.
-Handle inbound and outbound customer interactions professionally.
-Cross-sell and up-sell banking products such as credit cards, loans, and investment products.
-Resolve customer queries while maintaining high customer satisfaction.
-Update customer information and interactions accurately in CRM systems.
-Achieve assigned sales and portfolio targets while adhering to banking compliance guidelines.
Required Skills
-Excellent communication and interpersonal skills.
-Customer-centric approach with a sales mindset.
-Basic understanding of banking and financial products.
-Computer proficiency and familiarity with CRM systems.
Fresh graduates looking to start their career in Banking are encouraged to apply.