We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.

**Key Responsibilities:**

- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.

- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.

- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.

- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.

- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.

**Required Skills and Expectations:**





- Strong communication skills are essential to clearly convey information to customers and understand their needs.

- A positive attitude is important; being friendly and approachable helps create a welcoming setting for customers.

- Basic computer skills are necessary to manage customer data and perform other administrative tasks.

- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.

- Freshers should be willing to learn and adapt to the company’s processes and customer service protocols.

- Experience

Fresher

- No. of Openings

100

- Education

12th Pass

- Role

Customer Service Officer

- Industry Type

Banking

- Gender

[ Male / Female ]

- Age Limit

18 - 30 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Flexible Working Hours, Annual Bonus, PF, ESI

- Face Interview Location

Kolkata West Bengal

📌 Customer Service Manager - Full Time - Freshers (Kolkata)
🏢 Economical Research & Management
📍 Kolkata