Responsibilities:
End-end responsibility to resolve end user’s tickets related to hardware & software. Complete end user computing support.
As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
SLA Adherence
To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Required Skills
Logical thinking.
Organizing.
Positive in communication
Problem - solving
Required Qualification: - Any Graduation
Salary:- Upto 4.50 LPA
If you are interested for this opening please send updated resume on same mail with following details.
Total No. of Years Experience :-
Current CTC :-
Expected CTC :-
Notice Period :-
📌 Desktop Engineer Surat
🏢 Quality HR India
📍 Surat
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