Job Description

Client Success Engineer

Salary Range: Upto 5 LPA
Experience: 3 to 5 years of experience
Location: Vadodara Only

Work Setup: In office

Education Qualification – Btech or BE in IT/ CSE/ Electronics/Mathematics

Responsibilities - Key Responsibilities in the role: Customer Project Management
Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
Completing the Discovery phase.
Coordinating with the customers and the internal teams to complete the project in a timely manner
Creating Project Plans and sending regular reports to the customers Customer Service
Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
Ensuring we provide solution within an optimal time frame
Logging all activities against the customer account/cases
Ensuring service is paid for
Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
Creating/Modifying Crystal reports Training
Planning, packaging and delivering trainings for customers remotely or onsite




Get the customer acclimatized with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)
Preparing presentations and videos for the complex options
Training First Level Support Management
Regular daily/weekly reports to the management Data Projects
Analyze and create Project specifications • Data Setup based on specifications.
Code/Release Testing and quality assurance
Maintain standards compliance Qualification and Experience Engineering graduate with basic computer knowledge, preferably in software Min 1 to Max 8 years of Experience of Customer Support (Freshers with Positive Communication can also apply)

Soft Skills
Analytical, design and troubleshooting
Research and analysis
Excellent communication and interpersonal skills
Ability to accomplish assigned tasks with minimal supervision

Do you have what it takes We are looking for highly talented and motivated Software Service Engineers with a genuine passion for Customer Support.

📌 Customer Success Engineer Vadodara
🏢 Asian Hires
📍 Vadodara