Posted Date: 03 Aug 2026
Function/Business Area: Customer Service
Location: Mumbai

Job Responsibilities
Handle escalation received from Chairman's Office, Regulatory bodies, Internal Employees, Social Media.
Rapid track the complaint and follow up with respective stakeholders for resolution.
Ensure customers are informed during the entire cycle from receipt of the complaint to closure.
Ensure all the regulatory complaints are downloaded, actioned and uploaded post proper validation.
Ensure all the escalations are handled within the SLA.
Conduct RCA/RCF on case to case basis.
Ensure own product, system, process and policy knowledge is up to date.
Provide feedback on issues that are driving customer dissatisfaction and propose suitable solutions.

Education Requirement

Minimum: B.Sc. / B. Tech. / B.E.



or diploma

Experience Requirement

3 to 5 years

Skills & Competencies
Positive written and oral communication skills.
Knowledge on basics of information analytics.
Valuable hands-on knowledge in Microsoft Word & Excel.
Internal and external customer service orientation.
Interpersonal and relationship building skills.
Experience in handling escalation.
Fluency in languages (English & Hindi mandatory).
Expertise in Customer experience / Customer service.

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