JOB SUMMARY: The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac’s electricity generation and power reliability equipment.

MINIMUM QUALIFICATIONS:
Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc
. Must be familiar with programming of different controllers such as H100, Power Zone, Com Ap, Cummins Proto Node/ PCC, CAT EMCP, Deep Sea 86XX etc
. Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc
. Must have worked with various PQ measurement instruments such as Veris, Accu Energy, Schneider etc and instrument transformers
. Must be aware of secure practices working with electrical equipmen
tShould be conversant with Microsoft Azure Cloud or AWS Clou
dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Jav




aMust be able critical thinker and have excellent time management skill
s4-5 years of total experienc

e
PREFERRED QUALIFICATIONS
: Knowledge of SQL server and general database management concep

ts

ESSENTIAL DUTI

ES:
90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link plat

for
m10%Document solutions provided in ticket management sys
tem. Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly b
asis Train and mentor less experienced engin

eers
KNOWLEDGE, SKILLS AND ABILI
TIES:Must be a excellent team worker and adept to frequent changes in work prior
ities Scripting and automation skills: Proficient in Power Shell, Python or Bash for automating tasks and configura
tions Diagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams

etc.

📌 Customer Service Engineering Representative Pune
🏢 Generac
📍 Pune