Role: B2B Tele Caller (US region)

Experience: 3 - 4 years in B2B Tele-calling / Sales
Job Location: Remote
Working Hours: Overlap with US Eastern/Central Time Zones

About OJ Commerce

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing advanced technology, driving innovation, and building strong brand partnerships. With over 1M+ SKUs and 2,500+ brands across eight major categories, OJC has a strong presence on platforms like Amazon, Walmart, Wayfair, Home Depot, and eBay, serving millions of U.S. consumers.

Our flagship website, www.ojcommerce.com, is one of the fastest-growing e-commerce platforms, supported by advanced, data-driven systems that streamline operations with minimal manual intervention.

As we expand our B2B sales vertical, we are building a high-performance sales team to drive bulk orders, institutional sales, and repeat business.

Role Description:

We are looking for B2B Tele-calling Agents to support our US-focused B2B sales operations. This role involves outbound and inbound calling to business customers, lead qualification, order conversion, follow-ups, and coordination with internal sales and operations teams.

The role is target-driven and process-oriented, requiring strong communication skills, persistence, and the ability to understand customer requirements and convert opportunities into confirmed orders.

You will work closely with the Team Lead – B2B Sales & Operations and be a key contributor to revenue growth.

Key Responsibilities:

Sales & Customer Engagement:

- Make outbound calls to B2B prospects and existing customers in the US market.
- Handle inbound B2B inquiries and convert leads into sales-qualified opportunities.
- Understand customer requirements related to bulk purchases, pricing, delivery timelines, and product specifications.
- Present product offerings clearly and confidently to business customers.




- Close sales or hand over qualified leads to senior team members as defined by process.

Lead Management & Follow-ups:

- Maintain a healthy follow-up cadence to ensure no lead leakage.
- Update all call outcomes, follow-ups, and deal status accurately in CRM/tools.
- Track assigned leads through the entire sales cycle until closure or drop-off.
- Re-engage dormant or cold leads as per campaign strategy.

Coordination & Process Adherence:

- Coordinate with internal teams (Sales Executives, Operations, Vendor Management) to ensure smooth order confirmation.
- Share customer inputs related to delivery constraints, urgency, or special handling requirements.
- Follow defined scripts, call flows, and compliance standards for US B2B calling.

Performance & Quality:

- Achieve daily and weekly targets related to:
- Call volumes
- Lead qualification
- Conversions / revenue contribution

- Participate in call reviews, training sessions, and performance coaching.
- Continuously improve pitch quality, objection handling, and closing effectiveness.

Qualifications & Experience:

- Bachelor’s degree in any discipline (Business/Commerce preferred).
- 3 - 4 years of experience in B2B tele calling or outbound sales for US clients.
- Experience in e-commerce, retail, furniture, logistics, or consumer goods is a strong advantage.
- Familiarity with CRM systems and basic Excel/Google Sheets.
- Comfortable working during US business hours.

Desired Candidate Profile:

- Clear, confident, and professional English communication (neutral or international accent preferred).
- Sales-oriented mindset with resilience and persistence.
- Strong listening skills and ability to understand business customer needs.
- Process-driven, disciplined, and detail-oriented.
- Comfortable working with targets, call metrics, and performance dashboards.
- Team player with openness to feedback and coaching.

What We Offer:

- Competitive salary.
- Medical perks/accident cover.
- Flexible office working hours.
- A supportive environment for learning and growth in a fast-paced startup.

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