Key Responsibilities:

1. Manage all aspects of customer interaction, including social media (Instagram/Facebook),

WhatsApp, voice calls, emails & video calls.

2. Ensure a high level of customer satisfaction and explore upsell and cross-sell opportunities

within the existing customer base to maximize revenue.

3. Resolve customer inquiries and requests promptly, ensuring strong customer satisfaction.

4. Offer necessary consultations to customers and direct them to the relevant department.

5. Maintain records of customer interactions and feedback.

6. Provide style and product consultancy to customers to drive sales.

7. Travel for shows/ pop-ups if required

Qualifications:

1. Effectively manage customer interactions, track leads, and enhance customer

relationships.

2. Strong interpersonal and communication skills, both written and verbal, to engage

effectively with HNI clientele.

3.



A keen understanding of the luxury and lifestyle sector, including the latest industry

trends and customer preferences.

4. Problem-solving abilities and the capacity to handle customer inquiries and resolve

issues efficiently.

5. Bachelor's degree in Business, Marketing, or a related field is preferred

Must have skills:

1. Customer Service skills

2. Excellent communication and interpersonal skills

3. Knowledge of jewelry trends and styles

4. Experience in the luxury industry and in sales

MBA Fresher's can apply who wants to got in sales and marketing.

Perks:

- Paid time off

Work Location: In person

Pay: ₹20,075.12 - ₹40,686.54 per month

Work Location: In person

📌 CRM Executive (India)
🏢 RANIWALA JEWELLERS
📍 India