Job Description – Customer Support Executive / Telecaller (Logistics)

Company: Ad2Ship
Location: Jaipur
Experience: 0–2 Years (Freshers can also apply)
Industry: Logistics & D2C Shipping Solutions

About the Role:
Ad2Ship is looking for a dedicated and enthusiastic Customer Support Executive / Telecaller to join our logistics team. The candidate will be responsible for handling customer calls, resolving NDR (Non-Delivery Report) cases, and coordinating with customers and delivery partners for successful order deliveries.

Key Responsibilities:

- Handle customer calls regarding delivery and shipment issues
- Resolve NDR cases by coordinating with customers and courier partners
- Update delivery remarks and maintain records in the system
- Follow up with customers for address, availability,



or delivery confirmation
- Maintain proper communication and customer support

Requirements:

- 0–2 years of experience in Telecalling / Customer Support / Logistics
- Basic Excel
- Freshers are welcome to apply
- Good communication skills in Hindi and basic English
- Basic computer knowledge
- Valuable listening and problem-solving skills

What We Offer:

- Supportive work environment
- Growth opportunities in the logistics industry
- Training and development support

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support Executive - Logistics (India)
🏢 Ad2ship
📍 India