Job Description: Process Specific Skills

- Basic Accounting Knowledge
- Excellent Advanced Excel Knowledge
- Understanding of different business functions and how they work
- Excellent Email writing skills

- Leadership qualities with a proactive and solution-oriented mindset.
- Experience in shared services or global finance operations.

Soft skills

- Excellent Analytical and Organizational Skills
- Management skills
- Excellent communication skills in English (written & spoken both)
- Self-disciplined, Self-driven and result oriented
- Team work/ Managing Self / Adaptability
- Ability to multi-task

Responsibilities: Team Leadership & Development

- Lead and mentor a team of P2P & AR helpdesk professionals.
- Foster a cooperative and high-performance culture.
- Conduct regular performance reviews and provide coaching.

Operational Management

- Oversee daily P2P & AR helpdesk operations ensuring SLA adherence.
- Monitor ticket volumes, resolution timelines, and quality metrics.
- Implement process improvements to enhance efficiency and accuracy.

Client & Stakeholder Engagement





- Serve as the primary point of contact for client escalations and issue resolution.
- Build strong relationships with internal and external stakeholders.
- Ensure timely and professional communication across all channels.

Process Improvement & Analytics

- Analyze helpdesk data to identify trends, gaps, and opportunities.
- Drive automation and standardization initiatives.
- Prepare and present operational dashboards and reports to leadership.

Compliance & Risk Management

- Ensure adherence to internal controls, policies, and regulatory requirements.
- Support audits and compliance reviews as needed.

Qualifications: Education & work experience Requirements

- Bachelor’s/ master’s degree in finance, Accounting, Business Administration, or related field.
- 8+ years of overall experience, with 2+ years each in P2P & AR Helpdesk and 3+ years in team handling

- Certification in Lean Six Sigma or similar process improvement methodologies is a plus

📌 Manager-F&A Operations-Global Process Owner (India)
🏢 EXL Service
📍 India