Lifestyles Concierge

Location: Sector 48, Gurugram, India

Shift: 24×7 Rotational

Work Model: Hybrid

Overall Purpose of the Job

The Lifestyle Concierge is responsible for handling and fulfilling client requests across phone, email and chat channels. The role focuses on delivering a high-quality customer experience by researching solutions, coordinating with partners, and using internal systems to meet client needs. It requires strong communication, problem-solving, and multitasking skills, along with the ability to manage expectations, handle sensitive or escalated situations, and maintain professionalism while representing client brands.

Key Responsibilities
Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.
Exercise judgment and discretion when handling escalated service issues and vendor communication.
Ensure a positive customer experience after every interaction.
Provide accurate and timely information regarding requests.
Deliver services within contractual scope and manage expectations appropriately.
Build relationships by understanding customer preferences and requirements.
Initiate outbound calls in line with program requirements.
Apply service standards when fulfilling requests.




Leverage partners and available resources to fulfill customer needs.
Communicate responses clearly and professionally.
Represent client brands in a skilled manner.
Attend meetings and training sessions to stay updated on client requirements.
Use enterprise systems to capture data and process information.
Apply client and organizational policies when interacting with customers.
Demonstrate ability to multitask and prioritize in a fast paced workplace.

Other Duties
Abide by all Aspire Lifestyles policies and procedures.
Work flexible schedule as required.
Carry out other reasonable duties as requested by management.

The Lifestyle Concierge Is Expected To Have
Minimum 3+ years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services
Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.)
Strong and natural communicator with refined listening and conversational skills
Service oriented, with a pleasant personality
Well presented with proper deportment skills
Exemplifies resourcefulness and problem-solving skills

📌 Lifestyle Concierge 1 Gurugram
🏢 International Sos
📍 Gurugram