Deliver expert-level technical support for Deltek Vantagepoint and Deltek Vision customers
Assist with server installations, configuration, upgrades, and troubleshooting in on-premises environments
Diagnose and resolve application errors, performance issues, and system-side problems for on-premises and cloud customers
Support and troubleshoot third-party software integrations and API usage
Translate complex technical concepts into explicit, understandable guidance for both IT specialists and less technical users
Accurately document customer interactions, troubleshooting steps, and resolutions in the case management system
Collaborate closely with customers, engineering teams, product management, and senior support staff to drive timely issue resolution
Participate in continuous training to stay current on Deltek product features, architecture, and best practices
Leverage AI-powered tools to improve support quality, efficiency, and knowledge creation ","

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📌 Senior Support Services Technical Analyst Karnataka (India)
🏢 Replicon
📍 India