The employee is responsible for managing daily counter operations and ensuring productive customer service while maintaining company quality and hygiene standards.
Key Roles & Responsibilities:
Attend to customers at the sales counter in a qualified and courteous manner.
Receive customer orders and provide accurate information about products, pricing, and availability.
Prepare invoices/bills and process cash, card, and digital payments.
Coordinate with the production and dispatch teams to ensure timely delivery of customer orders.
Maintain accurate records of daily sales, cash transactions, and inventory movement.
Monitor stock availability at the counter and report replenishment requirements.
Ensure that all food products are handled, stored,
and displayed in accordance with food safety and hygiene standards.
Address customer inquiries, complaints, and feedback promptly and professionally.
Maintain cleanliness and organization of the counter and customer service area.
Assist in preparing daily sales reports and submitting them to the supervisor.
Follow company policies, operational procedures, and safety regulations at all times.
Perform any other duties assigned by management related to counter operations and customer service.
The employee reports directly to the Counter Supervisor/Store Manager and works closely with the production, warehouse, and sales teams to ensure smooth daily operations.