Telecaller : Job Responsibilities
Make outbound calls to prospective clients and generate leads.
Answer inbound inquiries regarding immigration, study visa, work visa, tourist visa, and PR services.
Explain the company's immigration services and guide clients based on their requirements.
Schedule appointments and consultations for immigration counselors.
Follow up with potential clients through calls, WhatsApp, email, and SMS.
Maintain and update customer information in the CRM or database.
Build and maintain solid relationships with clients through regular follow-ups.
Achieve daily, weekly, and monthly calling and lead conversion targets.
Handle customer queries professionally and escalate complex cases to counselors.
Keep records of calls, client feedback, and follow-up activities.
Coordinate with the sales and counseling team to ensure smooth client handling.
Stay updated on immigration programs, visa requirements, and company services.
Ensure excellent customer service and maintain a positive company image.
Adhere to company policies, procedures, and confidentiality standards.
Required Skills:
Excellent communication and interpersonal skills.
Solid convincing and negotiation abilities.
Basic knowledge of MS Office and CRM software.
Ability to work under targets and deadlines.
Positive listening and problem-solving skills.
Fluency in English, Hindi, and/or regional languages (preferred).
Experience in telecalling, customer service, or immigration sales is an advantage.