About the Role

We are looking for a motivated and customer-focused Collection Executive to manage customer payment collections, follow up on outstanding dues, and ensure timely recovery while maintaining excellent customer relationships.
Key Responsibilities
Contact customers through outbound calls to collect overdue payments.
Follow up on pending EMIs, membership dues, and outstanding balances.
Negotiate payment plans while maintaining positive customer relationships.
Resolve customer payment-related queries professionally.
Update collection status and customer interactions in the CRM system.
Achieve monthly collection and recovery targets.
Coordinate with internal teams for payment reconciliation and issue resolution.
Ensure compliance with company policies and collection guidelines.
Required Skills




Solid communication and negotiation skills.
Valuable convincing and objection-handling abilities.
Experience in collections, recovery, customer service, or outbound calling.
Basic knowledge of MS Excel and CRM tools.
Ability to work under targets and deadlines.
Positive attitude with excellent interpersonal skills.
Eligibility
12th in any discipline (preferred).
Minimum 1 year of experience in Collections, Recovery or Banking/Financial Services.
Candidates with robust outbound calling experience are encouraged to apply.
Preferred Industry
Banking
NBFC
Credit Cards
Loan Collections
Insurance
Hospitality
Telecom
BPO Collections

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