Role & responsibilities

Location : Trichy

Key Responsibilities
Handle inbound and outbound customer calls.
Respond to customer queries via phone, email, and chat.
Resolve customer complaints in a timely and qualified manner.
Escalate unresolved issues to the appropriate teams.
Maintain accurate customer records and update CRM systems.
Follow up with customers to ensure issue resolution.
Provide information about products, services, and company policies.
Meet service quality and productivity targets.
Maintain high customer satisfaction (CSAT) scores.
Work collaboratively with internal teams.

Required Skills
Excellent verbal and written communication skills.
Solid customer service orientation.
Good problem-solving and analytical skills.
Basic computer knowledge (MS Office, Email).




Experience with CRM tools (Salesforce, Zoho CRM, Freshdesk, CRMNext, etc.) is an advantage.
Ability to multitask and work under pressure.
Good listening and interpersonal skills.
Positive attitude and willingness to learn.

Preferred Qualifications
Graduate in any discipline.
Experience in Customer Support, Voice Process, BPO, Call Center, or Helpdesk is preferred.
Freshers with excellent communication skills are welcome.

Work Setting
Work from Office / Hybrid (as per business requirement)
Rotational shifts (if applicable)
Weekend support may be required.

Keywords for Recruitment

Preferred candidate profile

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