Role & responsibilities
Manage end-to-end collection activities for ARD and NPA accounts across the assigned division.
Develop and execute strategies to minimize delinquency and improve recovery percentages.
Monitor bucket-wise collection performance (30+, 60+, 90+, NPA, Write-off).
Ensure achievement of monthly, quarterly, and annual collection targets.
Supervise and mentor Area Collection Managers, Collection Executives, and Recovery Agencies.
Coordinate with Legal, Operations, Credit, and Sales teams for effective resolution of delinquent accounts.
Ensure compliance with RBI guidelines and internal collection policies.
Manage repossession, settlement, auction, and legal recovery processes wherever applicable.
Conduct regular field visits to monitor collection activities and support critical recoveries.
Preferred candidate profile
8 to 12 years of experience in Collections/Recovery.
Minimum 3 to 5 years in a team handling or managerial role.
Experience in NBFC, Banking, Vehicle Finance, or Retail Lending preferred.
Graduate in any discipline (MBA preferred).