Roles and Responsibilities:
Operations executives handling marketing automation tasks.
Track and report daily, weekly, and monthly progress to the manager/business head.
Provide guidance and hands-on support to the clients to ensure the smooth execution of all operational activities.
Collect product-related feedback from clients/internal teams and share actionable insights with the product manager.
Collaborate with cross-functional teams to drive tasks forward and ensure timely completion of deliverables.
Identify process gaps and contribute to improving operational efficiency.
Ensure high-quality output and adherence to SLAs across all automation activities.
Additional Qualifications and Skills:
13 years of experience in marketing operations, automation, or a similar role.
Prior experience in Client handling role
Solid understanding of marketing workflows and automation tools.
Excellent communication, coordination, and stakeholder management skills.
Ability to troubleshoot, multitask, and work in a quick-paced workplace.