Manage end-to-end customer coordination, including enquiries, requirement understanding, quotation coordination, follow-ups, feedback collection, service/installation scheduling, after-sales support and customer escalations.
Coordinate with Sales, Service, Installation, Project and Accounts teams to ensure smooth execution of customer orders.
Prepare quotations, Purchase Orders (PO), invoices and maintain project documentation.
Maintain and update CRM, ERP, MIS and daily business reports.
Track Sales Target vs Actual and prepare daily, weekly and monthly reports.
Verify bills, check GST details and coordinate with the Accounts team for payment processing.
Follow up with customers for outstanding payments and maintain payment records.
Promote Annual Maintenance Contracts (AMC),



paid services and customer retention activities.
Search, prepare, submit and follow up on GeM/Government tenders.
Maintain inventory records, project files and business documentation.
Prepare Excel reports, PowerPoint presentations and make basic AutoCAD modifications.
Coordinate with OEMs, vendors, consultants and channel partners whenever required.

Who Should Apply?
Candidates who enjoy customer interaction and coordination.
Candidates who can manage multiple tasks with accuracy.
Candidates who take ownership and complete work proactively instead of waiting for instructions.

📌 Operation Executive Faridabad
🏢 Mectric Industrial Solutions Private
📍 Faridabad