- Maximize room bookings by delivering a pleasant and efficient reservations service.
- Ensure that reservations are dealt with effectively, while maximizing revenue.
People Management
- Work with internal/external representatives from different functions for executing the reservations.
- Provide effective support to the team to enable them to provide a range of effective and productive services.
- Ensure that the team has been trained for all safety provisions.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
Operational Management
- Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
- Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
- Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.