Job Summary

We are looking for a Desktop & Hardware Support Engineer to provide end-user support, maintain IT infrastructure, troubleshoot hardware, software, network, email, and domain-related issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

· Install, configure, and troubleshoot Windows 10 and Windows 11.

· Install and support desktops, laptops, printers, scanners, barcode scanners, and other IT peripherals.

· Configure Microsoft Office, Outlook, Microsoft 365, and Google Workspace.

· Configure and troubleshoot Outlook email clients.

· Create and manage users in Active Directory.

· Join systems to the domain and troubleshoot domain login issues.

· Apply and troubleshoot Group Policy (GPO) and Domain Policies.

· Manage password reset, user permissions, and shared folders.

· Configure and troubleshoot Google Workspace accounts.

· Configure and troubleshoot Microsoft 365 accounts.

· Support email migration and mailbox configuration.

· Install and troubleshoot VPN connections.

· Configure LAN, Wi-Fi, DNS, DHCP, and TCP/IP.

· Configure and troubleshoot shared printers and mapped network drives.

· Perform hardware diagnosis and replacement (RAM, SSD, HDD, SMPS, Motherboard, Keyboard, Mouse, etc.).





· Provide first-level support for Renuka ERP and Tally.

· Coordinate with software and hardware vendors.

· Maintain IT asset inventory and documentation.

· Provide remote support using AnyDesk, TeamViewer, or Remote Desktop.

· Perform preventive maintenance of desktops and laptops.

· Escalate server, firewall, and network issues to the IT Head.

Required Technical Skills

· Windows 10 / Windows 11

· Windows Server Basics

· Active Directory

· Domain Join & Domain Policy

· Group Policy (Basic)

· Microsoft 365

· Google Workspace Administration (Basic)

· Outlook Configuration & Troubleshooting

· Hardware Troubleshooting

· Printer & Scanner Support

· TCP/IP, DNS, DHCP

· LAN & Wi-Fi Troubleshooting

· VPN Basic Configuration

· Remote Support Tools

· Antivirus Installation & Troubleshooting

Preferred Skills

· Basic FortiGate Firewall Knowledge

· Basic Switch Configuration

· Barcode Printer & Barcode Scanner Support

· Renuka ERP User Support

· Tally Support

· Basic File Server & NAS Knowledge

· Backup Monitoring

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Desktop & Hardware Support Engineer (India)
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📍 India