- Attend to internal and client queries and requests via voice, chat, and email
- Support client onboarding and offboarding processes
- Provide voice support to resolve client and cross-functional team queries
- Handle text-based support through chat and email channels, ensuring timely and accurate responses
- Update business directories as per client requirements
- Maintain clear documentation of queries, resolutions, and follow-ups
Requirements:
- Excellent communication skills (verbal and written)
- Positive computer operating skills
- Prior experience in chat process, email support, or voice process is a must
- Basic experience with MS Word, MS Excel, Google Sheets, and Google Docs
- Ability to multitask across voice and text channels
- Comfortable working in a fast-paced, client-facing environment
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: Hybrid remote in Thane, Maharashtra
📌 Voice and Text Support Executive (India)
🏢 Testriq QA Lab
📍 India
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