Job Description

The Team :
We at Hitachi Digital are responsible to ensure that technology is an accelerator, not a roadblock, for employees work. From troubleshooting hardware to optimizing the software stack, we support the tools that keep the organization running smoothly. As a Service Desk team, our goal is to provide a seamless technical experience that allows employees to focus on their core objectives.

The Role:
Below are the roles and responsibilities, which you will be required to perform.
Provide first-line technical support to end users.
Support the users from multiple region.
Register, track, and manage tasks in a ticketing system, such as Jira.
Log, categorize, prioritize, and track incidents and service requests.
Troubleshoot and resolve standard hardware, software, access, and workplace support issues.
Escalate complex cases to the appropriate support teams when required.
Maintain explicit communication with users and provide timely status updates.
Ensure compliance with SLAs, internal processes, and security requirements.
Maintain and update the teams internal documentation.
Participate in internal IT projects and initiatives.

What youll bring:




We expect you to have the below qualities to be eligible and able to perform this role.
At least one year of experience in the same or a similar position.
Very good communication skills, with the ability to build business relationships with management, employees, and colleagues.
Ability to work effectively in a team and under customer pressure.
Intermediate level of English.
Ability to multitask and prioritize appropriately in a quick-paced setting.
Experience in customer service.
Familiarity with basic network and directory services such as AD, DHCP, and DNS.
Basic email troubleshooting skills.
Experience in end-user hardware and software troubleshooting.
Experience with Windows 11 and macOS troubleshooting.

Nice to Have
Familiarity with identity and device management systems such as Okta, Microsoft 365, Azure, Intune, and ServiceNow.
ITIL Foundation certification or knowledge of ITIL practices.
Experience with Linux.
Experience with enterprise IT services support, such as print management and software deployment tools like MDT.
LI-AP1

📌 It Support Engineer Engineer,it Infrastructure Delhi
🏢 Hitachi Digital
📍 Delhi