Role Overview
The Field Executive will be responsible for conducting field visits to customers with overdue payments, negotiating settlements, and ensuring timely recovery of debts. This role requires robust interpersonal skills, compliance awareness, and the ability to handle sensitive customer situations professionally.
Key Responsibilities
Conduct field visits to customers for debt recovery across assigned locations.
Negotiate repayment plans and settlements in line with company policies.
Ensure adherence to RBI guidelines, company compliance standards, and ethical recovery practices.
Maintain accurate records of recovery activities and submit daily/weekly reports.
Escalate complex or high-risk cases to the Team Leader/Manager.
Build and maintain respectful relationships with customers to encourage repayment.
Support the team in achieving monthly and quarterly recovery targets.
Required Skills & Competencies
Robust communication and negotiation skills
Ability to work independently and manage field operations
Knowledge of debt recovery processes and compliance standards
Discipline, accountability, and customer-handling ability
Willingness to travel across Hyderabad and rural Telangana
Qualifications
Minimum 1 years of experience in debt recovery (mandatory)
DRA (Debt Recovery Agent) certification preferred
Graduate degree or equivalent qualification desirable
Familiarity with local languages (Telugu/Hindi/English)
Performance Indicators
Achievement of assigned recovery targets
Compliance adherence in all recovery activities
Accuracy and timeliness of reporting
Customer satisfaction and reduced delinquency rates
📌 Field Executive Dra Bengaluru (India)
🏢 Tieup Auxiliary
📍 India
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