Roles and Responsibility
Oversees all operational support aspects of the contact center.
Facilitates and monitors workforce planning issues, including staffing, scheduling, and forecasting systems.
May monitor training programs across the contact center.
Manages contact center quality issues and support systems implementation and management.
Develops own knowledge, shares best practices, and develops relevant solutions.
Continuously improves day-to-day activities and processes.
Job Requirements
Knowledge base typically acquired from a qualified/university degree.
Proficient in executing established standards.
Ability to work independently within set frames and follow set courses.
Experience in CRM/IT Enabled Services/BPO industry.
Robust understanding of WFM principles and practices.
Excellent communication and problem-solving skills.
📌 Wfm Real Time Analyst I Haryana
🏢 TP
📍 Haryana
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