• Providing Support to the customer in resolving queries and concern.
• For Captive contact Centre of a premium bank.
• Handles customer inquiries, provides account information, and assists with various banking transactions over the phone.
• Cross selling/upselling/promoting the banking product is mandatory.
Inbound Customer Voice process
Fixed plus Incentives
CTC for Experienced: 32k CTC ( depends on interview )
Shift Time –
Female – 7:00am to 7:00pm { 8.5 Hrs. Shift)
Male – 11:00am to 8:00 pm/2:30pm to 11:00 pm
1 Rotational weekoff
6 Days working
Required Skills :
Positive communication skills (English/Hindi/Regional language as applicable).
Basic computer proficiency.
Ability to handle customer queries over the phone.
Problem-solving attitude, and customer-centric approach.
Key Notes:
Graduation Degree/ Certificate is Mandatory (Hard Copy)
CIBIL Score must be 700 or above
Age limit is upto 35 Years only
Skills and Requirements:
Excellent communication skills: Robust verbal communication and listening skills.
Customer service experience: Prior experience in customer service, preferably in the financial industry.
Ability to work in a fast-paced setting: Handle high-volume calls while maintaining quality and professionalism.