Must-Have :
5+ years of ServiceNow development experience with a focus on ITOM applications.
Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration.
Proficiency in JavaScript, Glide API, MID Server configuration, and IntegrationHub.
Hands-on experience integrating with monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios).
Experience in CMDB architecture, CI classes, relationships, and reconciliation rules.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist ITOM (preferred).
Positive understanding of ITIL v4 processes (Event, Incident, Change, Configuration).
Develop and configure ServiceNow ITOM modules including:
Discovery & CMDB population (using probes, sensors, and patterns).
Service Mapping to define application dependencies.
Event Management with third-party monitoring tools
Design and maintain custom workflows, Business Rules, Script Includes, and Flow Designer automations.




Build integrations with monitoring and CMDB tools via REST/SOAP APIs, MID Servers, and IntegrationHub.
Ensure CMDB data accuracy and compliance with ITIL processes.
Troubleshoot and optimize Discovery schedules, patterns, and classification rules.
Collaborate with ITSM, SecOps, and ITAM teams for cross-module integrations.
Support platform upgrades, patches, and feature enhancements for ITOM applications.

Valuable-to-Have :
CMDB Implementation, Integration, Service Migration & Operations
ITOM & ITAM, Performance Analytics Module Expertise is mandatory
CSDM Module Basics
ServiceNow Discovery Specialist
CMDB Development Experience(Scripting)
Discovery methods, Agile Service Mapping , Tag based Discovery concepts, Cloud based discovery
Workflow , business rules , custom scripts, validations rules,
Data attestation
Reports & Dashboards - interactive dashboard creation

CMDB Administration And support

📌 Servicenow Developer Itom Tamil Nadu
🏢 Tata Consultancy Services
📍 Tamil Nadu