Job Description: Front Office Executive / ReceptionistOrganization: Spark Academy Location: [Narayanaguda / Mehdipatnam / ECIL] Branch, Hyderabad Reports To: Branch Operations Head Employment Type: Full time

About Spark AcademySpark Academy is a Hyderabad-based coaching institute offering JEE, NEET, EAMCET, IPE board preparation, and government exam coaching. We're looking for a warm, organized, and dependable Front Office Executive to be the first point of contact for our students and parents.

Role OverviewThe Front Office Executive is the face of the branch — managing daily front-desk operations, building trusted relationships with parents and students, and ensuring smooth day-to-day functioning of the center.

Key ResponsibilitiesParent & Student Interaction
Greet and assist walk-in parents and students with a friendly, skilled demeanor
Handle phone and WhatsApp inquiries about admissions, batches, fees, and schedules
Address parent concerns and escalate to the branch head when needed
Share regular updates with parents on student attendance and progress as required

Attendance & Records
Take daily student attendance accurately for all batches (using the branch's photo-based check-in system / attendance register)




Maintain and update student records, contact details, and batch enrollment data
Flag irregular attendance patterns to faculty/branch head

Day-to-Day Operations
Manage front desk operations: visitor log, call handling, courier/deliveries
Support fee collection follow-ups and maintain basic collection records
Coordinate with faculty on class schedules, timetable changes, and room bookings
Maintain cleanliness and order of the reception and waiting area
Handle basic documentation — admission forms, ID cards, study material issuance
Assist with lead follow-up and enquiry logging for prospective admissions
Support branch ops lead with opening/closing checklist tasks
RequirementsMinimum qualification: Graduate (any stream); prior front office/receptionist experience preferred
Fluent in Telugu and English; Hindi is a plus
Comfortable with basic computer use (Excel/Google Sheets, WhatsApp Business, email)
Robust communication and interpersonal skills, patient with parents and students
Well-organized, punctual, and able to multitask during peak hours
Prior experience in an educational institute or coaching center is an advantage

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