Key Responsibilities
Make outbound calls to customers for payment recovery.
Remind customers about overdue EMIs, loans, or outstanding payments.
Negotiate repayment plans and resolve payment-related queries.
Maintain accurate call records and update customer information in the CRM.
Follow collection scripts and company compliance guidelines.
Achieve daily, weekly, and monthly collection targets.
Escalate difficult cases to the concerned team when required.
Build skilled relationships with customers while ensuring timely recovery.
Required Skills
Valuable communication skills in Hindi and basic English.
Robust negotiation and convincing skills.
Basic computer knowledge (MS Excel, MS Word, Email).
Ability to handle customer objections professionally.
Target-oriented with a positive attitude.
Ability to work under pressure.